VACANCIES : CUSTOMER CARE REP.
Juan Industries is a proud leading chemical industry with both locally and internationally recognition. We are engaged in the supply of inorganic and organic chemicals for the production of food substances, pesticides, herbicides and cosmetic materials.
Job Title: Customer Care Representative
Responsibilities
Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal mainframe systems and customer purchase orders.Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.Ensures and provides quality service to both internal and external customers.Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reportsPerforms assigned system maintenance to various electronic order files.Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.Contributes to the development and maintenance of standards, policies and procedures regarding customer serviceRegularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.Facilitates the collection of competitive information in order to monitor business trends and opportunitiesAdheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
Qualifications
HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary instituteProfessional qualifications from the recognized professional boards, will be added advantageAt least 2 - 7 years working experience in a similar fieldKnowledge of Microsoft office applications, MS Excel, Power Point and MS WordTelecommunication or customer care representative experience will be preferredAble to work independently and as a team
Skills
Excellent Interpersonal and Communication skillsStrong organizational and time management abilitiesGood Leadership qualities and Decision making skillsGreat attention to detailGreat Multi tasking skillsCompetency in Computer skillsAbility to work under minimum supervision
Remuneration
The remuneration is between N110000 - N160000 including incentives and allowances
Location: Lagos
Closing Date
28th February, 2017.
How to Apply
Interested and qualified candidates should submit their Resume and a short application letter explaining why you are interested in working for our company, and why you are best fit for the job to: jobs@juanindustries.comstating customer career as the subject of the mail.
Job Title: Customer Care Representative
Responsibilities
Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal mainframe systems and customer purchase orders.Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.Ensures and provides quality service to both internal and external customers.Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reportsPerforms assigned system maintenance to various electronic order files.Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.Contributes to the development and maintenance of standards, policies and procedures regarding customer serviceRegularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.Facilitates the collection of competitive information in order to monitor business trends and opportunitiesAdheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
Qualifications
HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary instituteProfessional qualifications from the recognized professional boards, will be added advantageAt least 2 - 7 years working experience in a similar fieldKnowledge of Microsoft office applications, MS Excel, Power Point and MS WordTelecommunication or customer care representative experience will be preferredAble to work independently and as a team
Skills
Excellent Interpersonal and Communication skillsStrong organizational and time management abilitiesGood Leadership qualities and Decision making skillsGreat attention to detailGreat Multi tasking skillsCompetency in Computer skillsAbility to work under minimum supervision
Remuneration
The remuneration is between N110000 - N160000 including incentives and allowances
Location: Lagos
Closing Date
28th February, 2017.
How to Apply
Interested and qualified candidates should submit their Resume and a short application letter explaining why you are interested in working for our company, and why you are best fit for the job to: jobs@juanindustries.comstating customer career as the subject of the mail.
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